How To Recover From A Bad Sales Call

No matter how good a sales person you may be, there are times when sales calls just don’t go well. These poor sales calls can ruin your mood and perhaps, the rest of your day. Facing the aftermath of a poor sales call can really wreak havoc on your confidence or even your performance. It’s important to be able to recover quickly and effectively from a bad sales call so that a sales person can retain customers, learn lessons or move on to the next customer with confidence intact.

A few common challenges that tend to ruin a call are:

• A grumpy or angry prospect
• An unprepared sales person
• The sales person is having a bad day, and he or she lets it affect the call
• Stammering or stumbling over the sales presentation
• The sales person comes across too pushy in making a sale

A bad sales call can ruin your day if you don’t handle it right. But if you do, not only you would recover from it; you will also become a stronger and a better person.

Here are a few simple suggestions to help you to recover from a bad sales call:

Recover your mood and take a break

After a bad sales call, you need a short break to charge yourself with positive energy and return to a neutral state. If you keep on thinking about that bad sales call and torturing yourself, you are bound to ruin the rest of your calls for the day. Give yourself a few minutes to regain your focus and calm your nerves.

Take a break. Get your mind off the last call. Get some coffee, try listening to your favourite song, read inspirational quotes, read some jokes on Whats App, watch a funny video on You Tube or whatever you think that could help. The idea is to separate yourself from any lingering emotions from your bad sales call into the next one.    

Start fresh with your next call and avoid carrying the negativity over

Face your next call with a positive mind-set; visualize your next call with the positive outcome you expect. Don’t allow pessimism to set in. Remember that every new call means a new opportunity. The result of one bad sales call does not decide your destiny. And most important; never lose confidence in yourself or your product/service.

Learn from your experiences; ask yourself why the call turned bad

Recalling a bad experience and learning from your mistake can be a good lesson so that you’ll be able to avoid it in future calls.

Try to recall if you actually made a mistake by answering the following questions:

• Was your performance poor?
• Were you not focussed?
• Were you underprepared?
• What could you have said in a better way?
• How can you deal with the same situation next time it happens?
• How can you control bad feelings and emotions to avoid affecting the conversation?

Don’t take it personally

Next time you deal with a bad sales call; don’t let it drag you down. Do the opposite: turn it into an opportunity to become better sales professional. Remember that the show must go on. Bad things are bound to happen and professionals don’t let it affect their performance for too long. Bounce back by using these tips and get ready for your next opportunity to close a deal.

How do you get back in the game after a bad sales call? Let us know in the comments below.

Do not forget to hit the like and share button if you found this blog useful.